Learning Community Manager [Night Shift]

Pune – Customer Success & Pro Serv – Professional Services / – Full-Time / – Hybrid

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service.

Job Snapshot

Are you passionate about driving learning and development initiatives within large enterprises? Do you possess exceptional communication skills and a knack for building engaged communities? If so, the role of Learning Community Manager at Mindtickle might be the perfect fit for you. In this role, you will be responsible for promoting our internal learning management solution, the Mindtickle Platform, and facilitating employee Certification programs to drive adoption and usage within our enterprise client base.

The successful candidate will be required to work the night shift from 8:00 PM to 5:00 AM Indian Standard Time (IST).

What’s in it for you?

  • Develop and nurture a vibrant community of practice among our strategic customer’s Mindtickle administrator community (200+)s, fostering engagement and knowledge-sharing to enhance the effective use of the Mindtickle platform.
  • Initiate and facilitate dialogue within the community digital space by posing thought-provoking questions and driving discussions on topics relevant to sales enablement practitioners.
  • Strategize and execute plans to increase community engagement among administrators, defining key metrics to measure success and effectiveness.
  • Design and implement a comprehensive program to establish ‘Mindtickle Community Ambassadors’ who champion the platform and provide support to new administrators.
  • Create and execute a communication and recognition strategy to inform community members about newsletters, webinars, and upcoming training events essential for administrators.
  • Develop monthly newsletters for the community, outlining a schedule of events and initiatives for the month to keep members informed and engaged.
  • Collaborate with the Leader of the Mindtickle Platform Center of Excellence and other relevant stakeholders to create a webinar schedule, ensuring timely follow-up with presenters to prepare and share their insights on platform usage.
  • Host webinars and actively engage participants to drive interaction and knowledge sharing during the events.
  • Identify and celebrate new administrators joining the community, as well as recognize the ongoing achievements of existing members.
  • Prepare and administer sentiment surveys to gather feedback from the admin community, providing valuable insights for continuous improvement.
  • Proactively reach out to administrators to assess their needs and gather feedback, ensuring their voices are heard and addressed within the community.
  • Develop and implement a robust measurement strategy to evaluate the success of community programs and initiatives, providing data-driven insights for future planning and optimization.
  • Cultivate and maintain strong relationships with community members, fostering a sense of belonging and collaboration within the community.
  • Guide new administrators through the Mindtickle Certification process, providing support and resources to facilitate successful completion.
  • Develop engagement strategies for administrators undergoing certification, such as creating dedicated community spaces or hosting office hours for questions and support.
  • Monitor certification expiration dates and proactively communicate with administrators to ensure timely completion of continuing education requirements or recertification processes.
  • Manage the Mindtickle 100 Certified Admins transition to the Customer Enablement Admin role through the Mindtickle 200 Certification program.

We’d love to hear from you, if you:

  • Possess 8+ years of experience as an enablement program administrator or training coordinator, preferably in a SaaS company
  • Have experience working with learning management systems or sales enablement platforms for a large enterprise organization focusing on tracking user progress and measuring program effectiveness
  • Are highly proficient with MS Office, G Suite, Salesforce, reporting/BI tools, Zoom, JIRA, and Slack
  • Have strong project management skills, with the ability to plan, organize, and execute multifaceted campaigns within specified timelines.
  • Have demonstrated experience in developing and implementing strategies to increase user engagement and adoption of educational platforms or programs.
  • Are excellent communication skills, including effectively articulating the value proposition of learning initiatives and engaging with stakeholders at all levels.
  • Have an analytical mindset with the ability to interpret data, track key performance indicators (KPIs), and make data-driven decisions to optimize campaign outcomes.
  • Have proven ability to collaborate cross-functionally with internal teams such as marketing, sales, and product development to align learning initiatives with organizational goals and objectives.
  • Possess strong attention to detail and accuracy in managing certification processes, including tracking completion status and ensuring compliance with program requirements.
  • Have demonstrated proficiency in English language, both written and verbal.
  • Have strong attention to detail
  • Have the ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
  • Are proactive and solutions-oriented mindset, with a willingness to take initiative and drive projects to completion
  • Possess the flexibility to adapt to changing priorities and business needs in a fast-paced environment.

You’d be a preferred if you have:

  • Experience in successfully administering a community of 100+ administrators of a sales enablement tool for enterprise organizations
  • Experience in conducting webinars, designing engagement campaigns, newsletters, community pages, etc
  • Ability to think creatively to motivate and engage audiences
  • Experience managing programs in Mindtickle or similar programs

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee’s globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

Mahesh Wabale
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